Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, you'll also need to have purchased your item from facecloudpillow.com.

Returns are free. We'll provide a prepaid return shipping label at no cost to you.

To start a return, contact us at info@facecloudpillow.com. Please note that returns will need to be sent to the following address:

Facecloud
PO Box 80526
29851 Aventura, Ste K
Rancho Santa Margarita, CA 92688

Once your return is accepted, we'll send you a free return shipping label along with instructions on how and where to send your package.

You can always contact us with any return questions at info@facecloudpillow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at info@facecloudpillow.com.