Shipping policy

Shipping Policy

We're happy to offer free shipping on all orders within the United States.

Processing time
Orders placed Monday through Saturday are typically processed and shipped the same day. Orders placed outside these times are processed within 24 hours.

Shipping time
Once shipped, orders typically arrive within 2-5 business days, depending on your location.

Order tracking
You'll receive a tracking link via email once your order ships. If you haven't received tracking information within a few business days of placing your order, please reach out to us at info@facecloudpillow.com.

International shipping
For international orders, please contact us directly at info@facecloudpillow.com. Please note that international orders are final sale and not eligible for refunds.

Shipping delays
Occasionally, shipments may be delayed due to weather, carrier issues, or high order volume. We appreciate your patience and will do our best to keep you updated if a delay affects your order.

Lost or damaged packages
If your package appears lost or arrives damaged, please contact us at info@facecloudpillow.com and we'll work with you to resolve the issue as quickly as possible.

Questions
For any shipping questions, reach out to us anytime at info@facecloudpillow.com.